While no system will keep every agent talking all the time, Predictive Dialers come close. Predictive Dialers increase productivity of agents by maximizing talk time per hour. They do this by altering the pacing of the dialing (calling process) according to the number of agents it predicts will be available when the calls are anticipated to be answered. Predictive Dialers differ fundamentally from simple autodialers which just automatically dial numbers for agents who are not busy. Features to look for in Predictive Dialers include conferencing, silent observation and agent coaching, direct process of inbound calls, IVR ACD, VoiP, multimedia integration, and call management tools. Be sure the system you choose is compliant with the FTC Telemarketing Sales Rules. If a system does not actually use predictions to make calls, it is not a Predictive Dialer and it will have higher abandonment rates or longer wait times. These inferior systems, sometimes called 'Power Dialers' are characterized by fixed ratio of lines per agent, one-speed dialing, & an agent can only get calls from lines assigned to them.

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